Privacy Policy

Information We Collect

Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• Name (first and last)
• Phone number (optional)
• Profile information

Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include:

• Your device's Internet Protocol address (IP address)
• Device type and operating system
• App version and usage statistics
• Time and date of your visit
• Pages visited and features used
• Crash reports and performance data

Health and Supplement Data

SuppConnect may collect and store information related to your supplement usage, including:

• Supplement names, dosages, and schedules
• Health goals and preferences
• Progress tracking data
• Notes and observations you input

How We Use Your Information

Sapid Labs uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor usage of our Service
• To detect, prevent and address technical issues
• To provide personalized supplement recommendations
• To send you relevant health and wellness information (with your consent)

Data Sharing and Disclosure

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: We may employ third-party companies to facilitate our Service
• Legal Requirements: We may disclose your information if required by law
• Business Transfer: If we are involved in a merger or acquisition
• Consent: With your explicit consent for specific purposes

Data Security

The security of your data is important to us. We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure cloud infrastructure with industry-standard protections

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have certain rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal data
• Restriction: Request restriction of processing your personal data

To exercise these rights, including deleting your account and data, see our data deletion page or contact us at the email below.

Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your data to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements
• Provide ongoing service (while your account is active)

When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

Third-Party Services

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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